Shipping & returns

We ship to every province and territory in Canada. We don’t ship outside Canada yet.

• Standard shipping: $9.95, usually 3–7 business days.
• Express shipping: $19.95, usually 1–3 business days.

Standard shipping is free on orders over $150. You’ll see your options and their prices at checkout before you pay. Delivery times are the carrier’s estimates from the day your order ships, and can run longer in remote areas, around holidays and in bad weather.

When your order ships, we email you the carrier and tracking number. You can also follow your order in My account, or, if you checked out as a guest, find your order with your email address and order number.

If your tracking hasn’t moved in a while or your parcel doesn’t arrive, contact us with your order number and we’ll sort it out with the carrier.

Need to change or cancel an order? Contact us with your order number as soon as you can. If it hasn’t shipped yet, we’ll cancel it and refund you in full. Once it has shipped, you can return it as described below.

You can return items within 14 days of delivery if they’re unopened and unused, in their original packaging with the seal intact.

Because they’re used on skin and in the home, we can’t take back essential oil blends, argan oil or soap bars once they’ve been opened, unless they arrived damaged or we sent the wrong item. A kit can only be returned whole, with all four blends unopened.

To start a return, contact us with your order number and the items you’d like to send back. We’ll reply with the return address. Please wait for our reply before you ship anything back.

Return shipping is yours to pay, and we suggest a tracked service, since we can’t refund a parcel that doesn’t reach us. If the return is because of our mistake, we cover it.

We check returned items within 2 business days of receiving them, then email you and refund the items to your original payment method. Your bank may take a few more business days to show it.

The shipping you paid on the order isn’t refunded, unless the return is because of our mistake.

If something arrives broken, leaking or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and its packaging. We’ll send a replacement or refund you for it, whichever you prefer, and you won’t need to send it back.